June 25, 2018

You know I have had so many customers experience this misleading and deceptive conduct from a Telstra Store and it happened again in May to another wonderful client of mine. Cathy was so enthusiastic about her new iPhone and the customer service she had received from a Telstra Store and shared with me how they gave her "free" accessories including a wireless charger, bluetooth speaker and phone case. Unfortunately I had to burst the great service bubble when I told her she will be billed for those "free" accessories. She couldn't believe it when we looked at the bill and there was a $15 per mth charge for these "free" accessories. $360 over 2 years for accessories valued at about $120.

It seems my previous posts have not gotten the attention of Telstra or the ACCC or State governing bodies who require individual complaints. Maybe by getting some signatures on a petition we can get someone to take some action. If you have experienced this or know someone that has please sign and share so we can get this conduct stopped.

I think this post needs the Angry face!

Please help me stop this Telstra Store practice. You know I have had so many customers experience this misleading and...

Posted by The IPAD Man on Sunday, June 24, 2018

About the author 

Colin Dunkerley

Colin Dunkerley, better known as The iPad Man - has been helping seniors learn how to use the iPad and iPhone since 2012. More than 1800 seniors have either enjoyed his one on one tuition or participated in small group courses to improve their iPad skills. Plus more than 12,500 people follow his tips & updates on Facebook. (facebook.com/theipadman)

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